Privacy Policy

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. When using this site, you are legally bound to the following privacy policy, so please read carefully. Privacy protection is something that GT Towing are fully committed towards.

We also recognise that information privacy is an ongoing responsibility, and so we will from time to time update this privacy policy as we undertake new personal data practices or adopt new privacy policies. Each time you enter this site, you agree that the privacy statement current at that time shall apply to all data which we hold about you.

We must have a lawful basis to process your personal data as set out by the General Data Protection Regulation (GDPR) and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you - please note that we never share your information with any third parties.

Your personal data includes information such as:
Telephone number
Email address
Other data collected that could directly or indirectly identify you.

Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).


What information do we collect?

We have several services that require the supply of personal information. For example, when contacting us, we will ask for contact details such as your name, email address and telephone number. Much of what you likely consider personal data is collected directly from you when you:

(1) create an account or purchase any of our products (eg: billing information, including name, address, payment details);

(2) request assistance from our live chat (eg: name, email);

(3) complete contact forms or enquiry forms (eg: name, email, telephone number).

Website analytics: We use web analytics tools such as Google Analytics to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided to improve our website for a better user experience. These types of tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc. the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the use of cookies via your browser settings. Find out more about our cookie policy.

Third-party websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.


How we use this information and the legal basis for this use

It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:

Provide you with information about the products and services
Contact you for the purpose of sales enquiries and sales
Carry out our obligations arising from any contract that we have with you
Verify your identity
Deal with any complaints you may have
Contact you about any changes that we make to our products, services or organisation

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


How long we will keep your personal data

We will not keep your personal information for any purpose for longer than is necessary and we will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud or enforce our terms and conditions.


Securing Your Data

We are committed to ensuring that your information is secure, and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on our/third party secure servers.


Email Mailing List

If you have opted in to receive our marketing eshots, then this may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us to create better emails in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures.


Controlling your personal information

We adhere entirely to the Right To Access and Right To Be Forgotten rights upheld in GDPR law. You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may opt-out at any time by writing to or emailing us via the contact page.
We will not sell, distribute or lease your personal information to third parties unless required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held then please write to us.
If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

We uphold our legitimate interest to market to anyone that has opted into our marketing eshots. We will be ensuring that all of our forms and contact points have an opt-in option moving forwards to ensure complete transparency as to what material you will receive. This abides by the following GDPR criteria:

Consent should be obvious and require a positive action to opt in. Consent requests must be prominent, unbundled from other terms and conditions, concise and easy to understand, and user-friendly.
Consent must specifically cover the controller’s name, the purposes of the processing and the types of processing activity.
You must make it easy for people to withdraw consent at any time they choose.

How To Opt Out: If you want to opt out of receiving any of our marketing material moving forwards you simply need to hit the unsubscribe button which is included in every email sent. Alternatively you can email us to opt out directly.


Variations to our privacy policy

We reserve the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations. Policy updated May 2018 to ensure GDPR compliance. If you have any questions regarding this policy, our contact details are as follows:

GT Towing
Great North Road
Tel: 01707 262526

Free Click & Collect

Free Click & Collect

Reserve online, collect in-store. Avoid postage fees and collect your items from our store in Hatfield, Hertfordshire.

Delivery Rates

Delivery Rates

Same day dispatch if ordered by 2pm! Spend £200 for free next day delivery. Size restrictions apply. Delivery excludes roof boxes, trailers & caravans.

Towbar Fitting

Towbar Fitting

Get it done by the pro's! Book a weekday towbar fitting and receive 10% off the usual cost.