Terms & Privacy
Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked to confirm some further details.
We accept most major credit cards and do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped - back orders may be cancelled at any point before delivery, and a full refund due. You may send your credit card information via phone, fax, email, mail or over the Internet.
The Order shall only be deemed accepted by us when you have paid for the Goods, monies received by us and the Goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched ('Dispatch Confirmation') or ready for collection. The Contract between us is formed when we send you the Dispatch Confirmation.
Shipping And Handling
All items are despatched within 1 working day (UK Mainland Only) Outside, P.O.A.
A signature is required on receipt of goods. Items will not be left without signature i.e. at rear of house / in porch etc.
UK Mainland orders under £200 (inc. VAT) are subject to a shipping charge calculated automatically at checkout by consignment weight, shipping location and the service chosen.
Postage starts from £4.50 inc. VAT, Items can be pre-ordered for in-store collection for Free (We will call to confirm your order is ready for collection).
Courier Delivery is £9.99. We use UPS and Parcelforce to handle our deliveries and they operate a Next Day Delivery service from when the parcel leaves GT Towing
Items despatched to Isle of Wight, Isle of Man, Channel Islands, Northern Ireland and Southern Ireland are subject to a Surcharge.
Additional Charges may apply to Scottish Isles and some Scottish Post Codes - (IV, KW1-14, PA/PH34, PA/PH37-39, PH41 Sector4 and PH49-50).
We do not ship to BFPO addresses or P.O. boxes.
Back Orders
If the items ordered are not in stock, they will automatically be put on back order and you will be advised accordingly. You will not be charged until the items are despatched. Back orders may be cancelled at any point before delivery, and a full refund due.
Tax Charges
20% VAT is included in all prices (5% VAT on some gas/fuels). Some second hand items will be 0% VAT or variable.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All our products come with minimum 12 Month guarantee.
Delivery
All orders are processed within 1-2 business days (Usually within 24 hours). Orders are not dispatched or delivered on weekends or public holidays.
GT Towing Ltd are not open during the Easter & Christmas period, so please expect delays around this time.
If we are experiencing a high volume of orders, your dispatchment may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery delays can occasionally occur.
GT Towing Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
GT Towing Ltd is not liable for any products damaged or lost during delivery. If you have received your order damaged, please contact the courier company to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
A signature is required on receipt of goods. Items will not be left without signature.
Items can be pre-ordered for in-store collection for Free (We will call to confirm your order is ready for collection).
Items despatched to Isle of Wight, Isle of Man, Channel Islands, Northern Ireland and Southern Ireland are subject to a Surcharge.
Additional Charges may apply to Scottish Isles and some Scottish Post Codes - (IV, KW1-14, PA/PH34, PA/PH37-39, PH41 Sector4 and PH49-50).
Surcharges apply to any destination outside UK mainland, or any destination that require an overseas carrier.
For more information, visit our Delivery and Returns page.
Returns
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original, un-damaged packaging.
Your item needs to have the receipt or proof of purchase.
Your item must be returned at your own cost, unless goods were delivered damaged or wrong goods were delivered.
For more information, visit our Delivery and Returns page.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Reaching Us
If you need to reach us, please email us on sales@gttowing.co.uk, alternatively, you can call on 01707 262526 or fax us on 08714 335662.
Towbar Pictures
The pictures used for the towbars are for illustration only, in most instances they also show additional parts to what the towbar reference describes, for instance they also show a towball, a towball cover and towing electrics - these items are shown below the towbar item as 'products you may also require.
Terms Of Purchase
1. All prices are quoted inclusive of Value Added Tax, which will be charged at the rate ruling at the date of supply.
2. If the cost of the goods as set out on the Order form increases between the date of the order and the estimated date of delivery, GT Towing Ltd will notify the Purchaser of the increase and, if the Purchaser does not wish to accept the increase, GT Towing Ltd will cancel the order and return to the Purchaser any deposit paid in full.
3. Where the agreement is for the purchase of goods to be ordered from any Manufacturer (e.g. built to order), GT Towing Ltd and the Purchaser will agree an estimated delivery date. GT Towing Ltd will use best endeavours to deliver by such date, but does not guarantee time of delivery. GT Towing Ltd shall not be liable for any loss or damage suffered by the Purchaser through any reasonable or unavoidable delay in delivery howsoever caused.
4. If GT Towing Ltd fails to deliver the goods within 30 days of the estimated delivery date the Purchaser may give written notice to GT Towing Ltd requesting delivery within a further 7 days. If delivery does not occur then the contract may be cancelled and any deposit paid shall be returned to the Purchaser in full and GT Towing Ltd shall have no further liability.
5. In the event of the Manufacturer ceasing to make goods of the type ordered by the Purchaser, GT Towing Ltd shall return the deposit in full to the Purchaser and cancel this agreement and GT Towing Ltd shall have no further liability.
6. The Purchaser may cancel the order within a cooling-off period of 5 days (for on premises contracts) or 14 days (for off premises contracts) from the date of the order, and receive back in full any deposit paid. If the order is cancelled after that date, GT Towing Ltd will be entitled to recover their reasonable losses (e.g. as a deduction from any deposit) as a result of the cancellation.
Where GT Towing Ltd agree to allow part of the purchase price to be satisfied by the Purchaser delivering a part exchange, the used goods shall be delivered to and accepted by GT Towing Ltd subject to the following conditions:
a) that the goods shall be delivered to GT Towing Ltd in the same condition as described by the Purchaser at the time of the order (subject only to fair wear and tear); and
b) that any quoted or estimated part exchange value for the goods will only be confirmed Upon physical inspection by GT Towing Ltd; and
c) that either (i) the goods are the absolute property of the Purchaser and free from any Hire Purchase Agreement or other legal encumbrance whatsoever, or (ii) the goods are the subject of a Hire Purchase or Credit Sale agreement and any outstanding finance is capable of being settled by GT Towing Ltd. In such a case the amount of the part exchange allowance shall be reduced accordingly.
8. In the event of a goods being taken in part exchange, GT Towing Ltd may proceed to dispose of it before delivery of the goods:
a) If GT Towing Ltd dispose of the goods within the cooling off period or if the order is cancelled by GT Towing Ltd, the sum to be paid back for the part exchange trailer shall be the previously agreed part exchange allowance price;
b) In all other circumstances where the goods are not delivered or where the order is cancelled by the Purchaser, the sum to be paid back for the part exchange shall be the lower of either the price at which it was sold by GT Towing Ltd or the previously agreed part exchange allowance price.
9. The Purchaser shall pay GT Towing Ltd the balance of the purchase price of the goods before delivery. Delivery will not take place before the date indicated on the order form unless an earlier delivery date is agreed.
10. If the Purchaser shall fail reasonably to take delivery of, or pay for, the goods, GT Towing Ltd may cancel the agreement and:
a) GT Towing Ltd will be entitled to recover their reasonable losses (e.g. as a deduction from any deposit) as a result of the breach.
b) GT Towing Ltd shall be entitled to dispose of the goods as they may think fit without any liability to the Purchaser.
11. Any notice to be given under this agreement shall be deemed to have been duly served if sent by Recorded Delivery to the Purchaser's last known address in GT Towing Ltd's possession and subsequently recorded as having been delivered.
12. The Purchaser should discuss with GT Towing Ltd any terms that the Purchaser does not understand and check that all the information provided is accurate and correct, and that any special arrangements that may have been agreed during the sales process are included and detailed on the Order form, before signing this Agreement. If in any doubt, the Purchaser should seek independent legal advice before signing this Agreement.
13. Nothing in these terms and conditions will affect the Purchaser's statutory rights relating to either faulty or misdescribed goods, or poor quality services. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.