Frequently Asked Questions About Our Services

Yes, we do sell gas in a number of different forms.

We stock a large range of Calor gas, including Propane, Butane and a Propane mix.

Propane is sold in orange bottles, Butane is sold is blue bottles and Propane mix is sold in green bottles.

We also sell disposable gas canisters in-store, for your portable gas stoves and other appliances.

All of our gas is sold from our Caravan Shop, located at the rear of the site, beside the large car-park.

To check stock of a particular gas bottle/canister, call us on 01707 262526 and select option 2.

Gas is available for collection only.

Click here to order for Click & Collect: Calor Gas

Q: Do I have to make my insurance aware of a towbar installation?

A: Yes, in most cases, you should inform your insurance company if you install a towbar on your vehicle. Here’s why:

1. Insurance Policy Terms: Some insurance policies require you to notify them of any modifications, including a towbar installation. Failure to do so could invalidate your policy in the event of a claim.

2. Impact on Premiums: While adding a towbar may not significantly affect your premium, it's important that your insurer is aware to ensure you're properly covered while towing.

3. Liability Considerations: If you're towing a trailer or caravan, your insurance may cover the trailer, but you'll want to confirm that you're adequately protected for both the vehicle and the load.

Important Tip: Always check your insurer's requirements and provide details of the towbar installation to avoid complications in case of an accident or claim.

Q: How do I know how much weight my vehicle can tow?

A: The maximum weight your vehicle can safely tow is determined by its towing capacity, which is specified by the manufacturer. Here’s how to find it:

1. Check the Owner’s Manual: Your vehicle’s manual will typically list the maximum towing capacity for different configurations (e.g., with or without a tow package).

2. Look at the Vehicle's Towing Plate: Many vehicles have a towing plate or sticker (often located in the door frame or glove compartment) that lists towing limits, including the maximum braked and unbraked towing capacity.

3. Contact the Manufacturer: If you can’t find the towing capacity in your manual or on the vehicle, you can contact the manufacturer or visit their website to get the official figures.

4. Consider Your Vehicle’s Gross Vehicle Weight Rating (GVWR): The GVWR indicates the maximum weight your vehicle can safely carry, including the weight of passengers and cargo. Subtracting the vehicle's curb weight from the GVWR gives you an idea of how much weight is available for towing.

Important Tip: Always ensure that the combined weight of your trailer, cargo, and anything you load into the vehicle doesn’t exceed your vehicle’s towing capacity for safety and legal reasons.

First, you must identify the brand of brake shoe.
This is usually stamped on the brake shoe itself, or, on the data plate on the axle.
Once you have established the brand of the shoe, you will need to find out what size you have.
You will need two measurements. Firstly, measure the width of the face of the shoe. This measurement will usually be within 30mm - 60mm.
Once you have this measurement, you will then need to find out the diameter of the drum.
This will give you your second measurement required. Simply lay a ruler across the face of the inside of the drum. This measurement will usually be within 160mm - 300mm.
An example of the format of your findings will be Knott (Brand) 250 x 40mm (Size) or ALKO (Brand) 200 x 50mm (Size).

Our opening hours are as follows:
Monday - Friday: 8:30am - 5:30pm
Saturday: 8:30am - 1:30pm

Unfortunately, we do not offer a delivery service for trailers or caravans.
All trailers and caravans must be collected from our registered address:
GT Towing Ltd
Great North Road
Welham Green (Nr Hatfield)
Hertfordshire
AL9 5SD

Under the new driving licence regulations (December 2021), you will no longer have to undergo a DSA B+E car and trailer test to obtain the B+E Licence category on your driving licence.

The regulations state: If you passed your car driving test from 1 January 1997, you’re now allowed to tow trailers up to 3,500kg MAM. Check your car’s handbook to find out its gross train weight (GTW). This is the total allowable weight of the car plus the trailer plus the load.
It’s best to take training from a driving instructor if you want to start driving a car and trailer. To find out more, see our Car & Trailer Training page.

Unfortunately, from time to time, your brake shoes will stick to the inside of the brake drum, causing your wheel to lock.
This is caused when the handbrake is left on whilst the trailer/caravan is parked and stationary for any length of time.
When the weather changes from mild to cold during night and day, the condensation build up causes the shoe to stick to the inside of the drum.
The easy way to release the locked wheel, is to lay a piece of wood or protective cloth over the wheel bolts, then knock the wood/cloth/wheel bolts gently with a mallet or hammer.
You will hear a distinctive 'clunk', which is the brake shoe releasing from the inside of the drum.
Once you have heard that sound, the wheel should then be free.
We recommend, where possible, your trailer or caravan is parked with the handbrake off and instead, chocked.

To get your number plates made you'll need to bring the right documents with you to store to get your new plates.
The law states that you must provide current proof of identity and proof of entitlement to the registration mark quoted in order to get replacement number plates.
If you reserve your plates online, they can't be made until we have verified your documents in-store.

At least one original document from each of the lists below is required for us to supply you with a legal number plate - i.e. you need to bring one document listed under 'Proof of Identity', and one from the list 'Proof of Entitlement', required by the DVLA to prove that you are allowed to display the plate.
Together, the two documents must let us check your name, address and vehicle entitlement. We only accept the following documents (as guided by the DVLA):

1. Proof of Identity:

- Driving licence

- Bank/Building Society statement issued within the last six months

- Current utility, telephone or Council Tax bill issued within the last six months

- Passport

- National ID card issued by the Government of a state of territory other than the UK

- Debit or credit card issued by a bank or building society

- Police warrant card

- Armed forces identity card

- Remember - whichever Proof of Identity document you bring needs to show your name and address!

2. Proof of Entitlement:

- A Vehicle Registration Certificate (V5C) (Please be aware only the new red V5C Certificates are accepted, and not the old blue V5 Certificates)

- The tear-off slip (V5C/2) from (V5C section 10)

- A Certificate of entitlement to a mark (V750)

- A Cherished Transfer Retention Certificate (V778)

- A Vehicle Licence Renewal (V11)

- A Temporary Registration Certificate (V379)

- An Authorisation Certificate (V948) from DVLA Local Office with official DVLA stamp, or a downloaded hard copy of the eV948 (Unfortunately we cannot accept forms shown to us on phones.)

- A letter of authorisation from Fleet Operators (including a lease/hire company). The letter must quote the document reference number from the V5C

For us to get your registration plates made, you may sometimes need to provide a third document if the two documents brought into store do not show your address.
For example, if you bring a debit card and V948 into store, neither document shows where you live - so you'd need to bring in another listed document for proof of address.

Please note: These are legal guidelines imposed by the DVLA, and sadly we can't provide you with new or replacement registration plates without the correct documents!

The correct torque setting for your Ifor Williams Trailer are as follows;

110 Nm (81 lbf.ft) for 5-stud wheels - M14 Wheel Bolts.

88 Nm (65 lbf.ft) for 4-stud wheels - M12 Wheel Bolts.

Use a torque wrench and do not over-tighten. Over-tightening deforms the wheel and makes it far more likely that the wheel will come loose.

Always check your torque settings within the first 25 miles of purchasing your Ifor Williams trailer.

Frequently check your Ifor Williams wheel bolt / nut torque setting.

To assist in torque setting maintenance, use Ifor Williams Wheel Bolt Pointer / Indicators.

Q: What is the speed limit in the UK when towing a trailer?

A: The speed limits for towing a trailer in the UK are as follows:

1. On Motorways and Dual Carriageways: The maximum speed limit is 60 mph (96 km/h) when towing a trailer.

2. On Single Carriageway Roads: The speed limit is reduced to 50 mph (80 km/h) when towing a trailer.

3. Urban Areas: If you're driving within a built-up area, the speed limit is the same as the local limit, typically 30 mph (48 km/h), unless otherwise indicated.

Important Tip: Always check your vehicle’s handbook and ensure your trailer and load are within the legal limits for weight and size to avoid penalties.

With the trailer coupled to the towing vehicle, the frame of the trailer should be level.
Some leeway is allowed. In general, if the trailer has been loaded so as to give the correct imposed load, and the height from the ground to the centre of the ball is within the EC standard range of 430mm (+/-35 mm) – i.e. between 395mm and 465mm – it should be safe to tow. However, level or slightly higher at the front is always best and towing brackets with built in adjustment are available for most vehicles if a correction is necessary.

Keeping you safe with Genuine Parts

Our Genuine IWT Parts have been rigorously tested on the model they are fitted to, keeping you and others safe on the road with high-quality products.

Ifor Williams internal tests on non-genuine parts, including safety critical parts, have repeatedly highlighted significant reductions in quality and performance.

The premature failure of non-OEM parts could result in surrounding parts being exposed to excessive wear, and further avoidable costs.

With Genuine Parts, you can be sure that you are getting the same quality product as fitted when your trailer first left the production line in North Wales. 

See our full range of Ifor Williams Trailer Parts

Trailers are essential vehicles for transporting goods, equipment, and recreational vehicles across the UK. Whether you're hauling a caravan, a horsebox, a boat, or simply a utility trailer, regular maintenance is key to ensuring safe operation and longevity. Just like any other vehicle on the road, trailers need to be properly maintained to avoid accidents, reduce repair costs, and enhance their overall efficiency.

But how often should you have your trailer serviced in the UK, and why is it so important? In this blog, we’ll break down the key reasons why trailer servicing is vital and provide guidance on how frequently you should schedule maintenance.

BOOK MY TRAILER SERVICE

Why Is Trailer Servicing So Important?

1. Safety First

Safety is the most compelling reason to keep your trailer in top condition. A poorly maintained trailer can be a serious hazard, both for you as the driver and for other road users. Faulty brakes, worn tyres, or damaged lights can all lead to accidents. For example:

• Brakes: If your trailer’s braking system is compromised, it might not stop effectively when you need it to. This can result in a dangerous situation, particularly when towing heavy loads.
• Tyres: Under-inflated or damaged tyres can lead to blowouts, which can cause a loss of control of both the trailer and your towing vehicle.
• Lighting and Electrical System: If your trailer's brake lights or indicators aren't working, other drivers might not be able to react to your movements, increasing the risk of collisions.

Regular servicing checks ensure that these critical components are in good working order, greatly reducing the risk of accidents and ensuring your safety on the road.

2. Preventing Costly Repairs

Over time, wear and tear on your trailer can lead to minor issues that, if left unattended, could develop into major (and expensive) repairs. For example:

• A small crack in the trailer's frame could spread and weaken the structure.
• Corrosion on the axles and chassis could result in expensive replacements.
• Worn-out bearings or brakes could cause more extensive damage to the suspension system.

By having your trailer serviced regularly, you can catch minor problems before they escalate, ultimately saving money in repair costs and extending the lifespan of your trailer.

3. Improved Towing Efficiency

A well-maintained trailer will perform better. Components such as the suspension system, tyres, and braking system all play a role in ensuring that your trailer is stable and easy to tow. Servicing your trailer ensures that it operates efficiently, with less drag and resistance, which can contribute to:

• Better fuel economy: A smooth-running trailer puts less strain on your towing vehicle, improving fuel efficiency.
• Enhanced handling: Servicing ensures the suspension and brakes are functioning optimally, making the trailer easier to tow and manoeuvre.
• Even weight distribution: A service will often include checks on the axle alignment and load distribution, which ensures the weight is balanced correctly, preventing swaying or instability while driving.

4. Legal Compliance

In the UK, trailers are subject to various regulations and requirements to ensure they are roadworthy. While trailers don't require an annual MOT, they must still meet certain standards. For example:

• Trailers over 750kg must be fitted with working brakes.
• They must have functioning lights and reflectors.
• The tow coupling must be in good condition to safely connect to your vehicle.
• It is your duty to ensure your trailer is roadworthy and free of any negligence to ensure the safety of both the driver and other road users.

Failure to comply with these regulations could lead to fines or penalties, and in the worst case, your trailer could be deemed unsafe and prohibited from use. Regular servicing ensures that your trailer is in compliance with all legal requirements, avoiding the risk of non-compliance.

How Often Should You Have Your Trailer Serviced?

Now that we understand why regular servicing is crucial, the next question is: how often should you service your trailer? There’s no one-size-fits-all answer, as the frequency of servicing depends on several factors, including the type of trailer you own, how often it’s used, and the conditions under which it’s operated. However, here are some general guidelines:

1. Annual Servicing

For most trailers, a full service once a year is recommended, especially if you use the trailer frequently. Even if your trailer isn’t used regularly, an annual check can help spot issues such as rust, wear and tear, or potential safety hazards.

During the annual service, a technician will typically inspect:

• The trailer’s brake system (including brake pads, shoes, coupling, cables and drums).
• The tyres, checking for tread depth, pressure, and signs of damage.
• The lights, indicators, and electrical systems.
• The tow coupling, safety chains, and jacks.
• The chassis and suspension.
• The wheels, bearings, and axle.

2. After Long Journeys or Heavy Loads

If you regularly tow heavy loads or travel long distances with your trailer, it’s important to schedule additional checks after such trips. Long journeys, especially those that involve hilly terrain or rough roads, can put extra strain on your trailer’s components. If you’re towing more than the recommended weight, this can accelerate wear on tyres, brakes, and suspension.

In this case, after each major trip, you should inspect:

• Brake responsiveness.
• Tyre pressure and condition.
• Any unusual wear or damage to the frame or body.

3. If You Notice Any Issues

While regular servicing is essential, it’s also important to address any issues that arise between services. If you notice unusual noises, handling problems, or if any component on your trailer seems to be malfunctioning, it’s important to get it checked out as soon as possible. Addressing small issues early can prevent more severe damage and potentially costly repairs.

4. For Commercial Trailers

If your trailer is used for commercial purposes, such as transporting goods, vehicles or equipment, it must meet higher safety and regulatory standards. While commercial trailers do not require an MOT, they are still subject to the Road Traffic Act and must be kept in a roadworthy condition. Commercial trailers should typically be serviced every 6 months, or more frequently, depending on usage.

Key Components to Check During a Trailer Service

When you take your trailer in for servicing, it's essential to ensure the technician checks the following components:

1. Brakes: The brake system, including the cables, shoes, pads, and drums, should be checked regularly for wear and tear.
2. Tyres: Check for adequate tread depth, correct tyre pressure, and signs of wear, bulging, or cracks.
3. Lighting and Electrical Systems: Ensure that all lights are working, including brake lights, indicators, and reflectors.
4. Bearings and Suspension: Bearings should be lubricated and checked for wear, and the suspension should be examined for any signs of damage.
5. Chassis and Frame: Check for cracks, rust, and structural damage, as these can compromise the trailer’s integrity.
6. Couplings and Jacks: Inspect the tow hitch, safety chains, and jacks to ensure they function properly.

Conclusion: The Importance of Regular Trailer Servicing

Regular trailer servicing is essential for maintaining safety, preventing costly repairs, and ensuring efficient towing. Whether you're using your trailer for work, leisure, or any other purpose, it's important to keep it in top condition. The general rule of thumb in the UK is to have your trailer serviced annually, with additional checks after long journeys or heavy loads. However, the exact frequency of servicing depends on your usage habits and the condition of the trailer.

By staying on top of maintenance, you can ensure that your trailer stays safe, legal, and ready for whatever task you throw at it. Always make sure to choose a qualified technician who specialises in trailer servicing, and don't hesitate to act on any signs of wear or damage. Your trailer is a vital part of your driving setup—treat it with the care it deserves!

To book your trailer in for a service, contact us today.
Complete this booking form, or call us on 01707 262526.

Q: How much can I overhang my load on a trailer?

A: In the UK, there are specific guidelines for how much your load can overhang at the rear and the sides of your trailer:

1. Rear Overhang: The load on a trailer can overhang at the back by up to 3 meters (300 cm) from the rear of the trailer. However, if the load exceeds 1 meter (100 cm) at the rear, you must display a red warning flag or red reflective marker to alert other road users. If the load exceeds 2 meters (200 cm) at the rear, you must display working load lights on the farthest most part of your load.

2. Front Overhang: The load should not overhang the front of the trailer beyond the towing vehicle unless specified in the trailer’s design or permitted by regulations. In general, the front overhang is best kept minimal to maintain safe handling.

3. Width and Height Limits: The maximum width for any trailer and its load is 2.55 meters, and the height should not exceed 4.3 meters.

4. Legal Compliance: Overhanging loads must not be dangerous or pose a risk to other road users. It's always essential to ensure that the load is properly secured and does not obstruct the driver’s view.

Important Tip: Always check your local regulations or specific towing guidelines, as these can vary based on the type of vehicle, load, and road conditions.

Q: How do I reverse a trailer?

A: Reversing a trailer can be tricky, but with practice, you can master it. Here are some key tips:

1. Steer in the Opposite Direction: To reverse a trailer, you need to turn the steering wheel in the opposite direction of where you want the trailer to go. For example, if you want the trailer to go left, turn the steering wheel right.

2. Go Slow and Use Small Movements: Always reverse slowly and make small adjustments to the steering. This gives you more control and prevents the trailer from jackknifing.

3. Use Mirrors Effectively: Make sure you can see the trailer through your mirrors. Adjust your mirrors for maximum visibility and use them frequently to guide the trailer.

4. Practice in a Safe Area: Find a large, open space to practice reversing. Set up some cones or markers to simulate parking spaces or tight spots.

5. Use a Spotter if Needed: If you're having trouble, ask someone to guide you from outside the vehicle. They can give you clearer directions, especially in tight spaces.

Important Tip: Reversing a trailer takes time to get used to, so practice and patience are key!